Refund policy
Returning product for a refund is easy! LifePharm offers a "no-hassle" return policy for retail customers. Committed to your complete satisfaction, we gladly back all our products with a 60-day money-back guarantee. All orders can be returned within 60-days from the order delivery date. All returns must be postmarked within the 60-day guarantee period. The cost of a product(s) is refundable, while shipping and handling are not refundable.
RETURN INSTRUCTIONS (please read carefully):
Step-by-Step Instructions:
- Email us at europe@lifepharm.com to request a return. Please provide your name, order number, and the item(s) you would like to return.
- Once your return has been approved, you will receive step-by-step instructions from us via email on how to return your item.
- You will receive an email as soon as we have received your return items, and when your refund has been issued.
Please Take Note:
We charge a €30 handling fee for returning Cellnergy Wellness.
Return postage is the buyer’s responsibility. We recommend using a shipping carrier that can issue a tracking number that can trace the package’s location (FedEx, UPS, USPS, etc.). Make sure the tracking number issued is traceable. All returns must be shipped to LifePharm with shipping pre-paid. LifePharm does not accept shipping collect packages. We recommend you insure the package just in case it is lost or damaged during shipping. It’s also important to retain your tracking number if you need to prove delivery. LifePharm is not responsible for lost return packages.
Please allow one to two weeks from the time the package was received in order for the return to be processed. Once a return has been processed, LifePharm will credit the payment method used to place the order. It may take 5-7 business days for your refund to appear on your credit card/bank statement, depending on your financial institution's processing times. Late returns, return-to-sender, and cash-on-deliveries (CODs) will not be accepted and can prevent the payment process.
Refused Products:
If you order products and then refuse delivery, your order will be subject to the original shipping costs, as well as any additional other costs associated with the returned product.
