Customer Support FAQs
You have questions? We have answers.
How can I view my order history?
1. Login into your account.
2. Click on “My Account”. From here you can view your order history.
3. You can also view your order history by selecting “Purchase History” from the drop-down menu while viewing your billing information, subscriptions, or delivery schedule.
How can I edit my address?
1. Login into your account.
2. Select “View Addresses” towards the bottom of the page.
3. From here, you can edit, delete, or add a new address.
How can I cancel or edit my monthly subscription?
1. Login into your account.
2. Select “Manage Subscriptions” towards the menu on right side of the page.
3. Click the "Edit" button on the active subscription you would like to update.
4. Using the menu on the left, you can edit your next order date, delivery schedule, order quantity, skip your next shipment, add a one-time product to your next shipment, or start a new shipment.
5. Click the "Cancel Subscription" button towards the bottom to cancel your subscription.
How do I change my billing address?
1. Login into your account.
2. Select “Manage Subscriptions” towards the bottom of the page.
3. From here, you can update and edit your saved credit card on file, and edit your billing address, email, or phone number.
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How can I cancel my order after I’ve been charged?
If you have already been charged for your order or subscription, please submit a return request at http://returns.lifepharm.com/
Alternatively, you can reach out to our Customer Service Support.
Phone: 1-888-238-6134
Email: customerservice@lifepharm.com
Customer Service Hours: Monday-Friday, 8:00am - 5:00pm Pacific Time